Real11.com Terms & conditions real11

TERMS AND CONDITIONS

General

These are the REAL11 website Terms and Conditions:
The terms "We" / "Us" / "Our"/ "Company"/"Real11"/ "Real11.com" individually and collectively refer to REAL11 FANTASY SPORTS LLP, and the website refers to "real11.com".
The terms "Visitor" / "User" / "You" / "Your" / refer to the users, who are using, browsing or otherwise accessing any content or data on the Website, including any subdomains of the Website, or related top-level domains including Real11.com, mobile sites, apps, APIs and widgets (including our websites and mobile applications).The Website is owned and operated by Real11. The visitor acknowledges and agrees that by using, browsing or otherwise accessing our websites and mobile applications, the user agrees to be bound by these terms and conditions of use (Terms), and our Privacy Policy.You agree to ensure that any person who accesses our websites and mobile applications on your behalf abides by these terms. You acknowledge that we provide use and access to our websites and mobile applications to you subject to these Terms.

We reserve the right to change any of the "Terms & Conditions" for using our websites and mobile applications at any time by publishing new terms or conditions on the website.If you use our websites and mobile applications, it also means that you accept those terms and conditions. If you object to any of our terms and conditions or other notices on our websites and mobile applications, then your sole option is to immediately cease your use of our websites and mobile applications.

You also acknowledge and agree that by using our websites and mobile applications, you also agree to be bound by the “Rules, Scoring and Pay-out” of each contest. You can find the link on the website.

Your use of information on our site including results, fixture lists, statistics, data and news posted on our Website is at your own risk. Other than as expressly set out in these Terms and to the extent permitted by law, We make no warranty as to the accuracy or reliability of the information contained on our websites and mobile applications or in our publications (including, but not limited to, any content or information generated on our websites and mobile applications by or on behalf of us, and any 'Third Party Content' on our websites and mobile applications). We and our related entities, directors, officers and agents disclaim all liability and responsibility for any direct or indirect loss or damage which may be suffered by any recipient through relying on anything contained in or omitted from our websites and mobile applications or publications.

Member Registration

If you wish to become a registered user of our websites and mobile applications, you will need to apply for a member account. The members are permitted to open only one account. Real11 reserves the right to close any duplicate accounts. All money held in duplicate account(s) will be forfeited. To apply for an account, you must complete all the details following the instructions on the Website.

Upon grant of the account by us, your account will be created and you will be able to use our websites and mobile applications and play the contest(s) with us. We may refuse to grant an application for an account made by any person without giving a reason for such refusal. You continuously represent and warrant to us that people, who are accessing your account are authorised to do so. You are not authorised to enter contests on our websites and mobile applications or otherwise until you have been granted an Account.

Real11 platform, money has been charged to your card or bank account and the respective amount is not added in your Real11 account within 24 hours of the completion of the transaction, then you shall inform us by sending an email to support@real11.com from your registered email address. Please include in the email the following details – the mobile number, transaction value, transaction date and transaction id. Real11 will investigate the incident and, if it is found that money was indeed charged from your card or bank account without delivery of the balance in your Real11 account, then you will be refunded the money within 7 working days from the date of receipt of your email, and all refunds will be credited to your Real11 account. Real11 shall not be liable to refund any amount which is not debited from the user's bank account or other deposit methods and it is wrongly reflected in user's Real11 wallet. In that case, if a user does not inform to Real11 by email that he got extra money in his/her account then we are not liable to pay that amount. The cash bonus balance cannot be withdrawn under any circumstances.

Real11 platform, money has been charged to your card or bank account and the respective amount is not added in your Real11 account within 24 hours of the completion of the transaction, then you shall inform us by sending an email to support@real11.com from your registered email address. Please include in the email the following details – the mobile number, transaction value, transaction date and transaction id. Real11 will investigate the incident and, if it is found that money was indeed charged from your card or bank account without delivery of the balance in your Real11 account, then you will be refunded the money within 7 working days from the date of receipt of your email, and all refunds will be credited to your Real11 account. Real11 shall not be liable to refund any amount which is not debited from the user's bank account or other deposit methods and it is wrongly reflected in user's Real11 wallet. In that case, if a user does not inform to Real11 by email that he got extra money in his/her account then we are not liable to pay that amount. The cash bonus balance cannot be withdrawn under any circumstances.

Deposits, Withdrawals and Member Account Funds

All deposits made to Real11.com are immediately available in the member’s Real11 account and can be accessed for entering contests. All deposits and refunds, if any, will be done through NEFT, then transactions may take up to 7 days to be completed. Real11 will process all withdrawal requests immediately, with funds arriving in your nominated bank account the next working day. This may on occasion take up to 7 working days. To request a withdrawal, you must first complete Real11 identity verification, credit card verification/bank account verification processes, which also includes submission of PAN card details. The name mentioned on the member’s verification documents should correspond with the name provided by the member at the time of registration on real11.com, as well as the name and address existing in the records of the member’s bank account as provided to Real11. If no bank account has been registered by the member against such member’s account with Real11 or the member has not verified his/her member account with Real11, to Real11’s satisfaction and following these Terms and Conditions, Real11 shall provide such member with a notification to the member’s email address as on record with Real11.
There are four parts of the Real11 account: Total Balance, Deposited, Bonus & Withdrawable (winnings). When a member enters a contest, the entry fee is deducted from Bonus, Deposited and withdrawable balance, in that order depending on how much funds are available in each bucket. The members can withdraw from the withdrawable part of the account which only includes winnings that a member has made on Real11.com. Members agree that once they confirm a transaction on Real11.com, they shall be bound by and make payment for that transaction. The member acknowledges that transactions on Real11.com may take up to 24 hours to be processed. Any amount paid or transferred into the Member’s account may take up to 24 hours to reflect in the Member’s account balance. Similarly, money debited from the member's account may take up to 24 hours to reflect in the member's account. Members agree not to raise any complaint or claim against Real11 in respect of any delay, including any lost opportunity to join any Contest or round due to delay in crediting of transaction amount into any of the Member’s accounts.
A transaction, once confirmed, is final and no cancellation is permissible. However, Real11 may, at its sole and absolute discretion, permit a Member to cancel a transaction and refund the amount paid - if the member sends a written request to Real11 from the registered email ID to cancel such payment or if the payment is made for participation in the paid version(s) of the Contest(s), the cancellation request must be received at least 2 days before the commencement of the round in respect of which the payment is made; Real11 shall not be liable to refund any amount thereafter. Real11 may, at its sole and absolute discretion, refund the amount to the member after deducting applicable cancellation charges and taxes. At the time of the transaction, members may also be required to take note of certain additional terms and conditions, also such additional terms and conditions shall govern the transaction. To the extent that the additional terms and conditions tax deductions. The Winners shall be responsible for payment of any other applicable tax, including but not limited to, income tax, gift tax, etc. in respect of the prize money.

Miscellaneous

The User’s/Participant’s use of the Real11 site and software is also subject to laws of the State in which the User resides and from which he/she accesses the Real11 site, as well as the laws enacted by the Republic of India. Residents physically located outside India and in the States of Assam, Sikkim, Telangana, Nagaland and Odisha (Orissa) (“Excluded States”) are ineligible to open a User Account on the Real11 site. If it is found that a Participant playing the paid formats of the Contest(s) is a resident of any of the above-mentioned states, Real11 shall disqualify such Participant and forfeit any prize won by such Participant. Further Real11 may, at its sole and absolute discretion, suspend or terminate such Participant’s account with real11.com. Any amount remaining unused in the member’s game account or winnings account on the date of deactivation or deletion shall be reimbursed to the member by an online transfer to the member’s bank account on record with Real11, subject to the processing fee (if any) applicable on such transfers as set out herein. If it is found that a Participant playing the paid formats of the Contest(s) is under the age of eighteen (18), Real11 shall be entitled, at its sole and absolute discretion, to disqualify such Participant and forfeit his/her prize. Further, Real11 may, at its sole and absolute discretion, suspend or terminate such Participant’s account. To the extent permitted by law, Real11 makes no representations or warranties as to the quality, suitability or merchantability of any prizes and shall not be liable in respect of the same. Participants who play only with cash bonus can withdraw to a certain extent (i.e., INR 200) only once if they want to withdraw further, they have to deposit at least 30% of their winning amount. Real11 may, at its sole and absolute discretion, vary or modify the prizes being offered to winners. Participants shall not raise any claim against Real11 or question its right to modify such prizes being offered, before the closure of the Contest. Real11 will not bear any responsibility for the transportation or packaging of prizes to the respective winners. Real11 shall not be held liable for any loss or damage caused to any prizes at the time of such transportation. The Winners shall bear the shipping, courier or any other delivery cost in respect of the prizes. The Winners shall bear all transaction charges levied for delivery of cash prizes. All prizes are non-transferable and non-refundable. Prizes cannot be exchanged/redeemed for cash or kind. No cash claims can be made instead of prizes in kind.

Restrictions on use of Our websites and mobile applications

In accessing or using Our websites and mobile applications you agree that you will not use any automated device, software, process or means to access, retrieve, scrape, or index Our websites and mobile applications or any content on Our websites and mobile applications without Our express prior written consent; use any device, software, process or means to interfere or attempt to interfere with the proper working of Our websites and mobile applications; undertake any action that will impose a burden or make excessive traffic demands on Our infrastructure that we deem, in Our sole discretion to be unreasonable or disproportionate site usage; use or index any content or data on Our websites and mobile applications for purposes of competing with Us in any manner that we have not specifically authorised; transmit spam, chain letters, contests, junk email, surveys, or other mass messaging, whether commercial in nature or not; use Our websites and mobile applications or any content from Our websites and mobile applications in any manner which is, in Our sole discretion, not reasonable and / or not for the purpose it is made available; violate the rights of any person, including copyright, trade secret, privacy right, or any other intellectual property or proprietary right; pose as any person or entity or attempt to solicit money, passwords or personal information from any person; act in violation of any Term or condition of use of our websites and mobile applications reproduce, republish, retransmit, modify, adapt, distribute, translate, create derivative works or adaptations of, publicly display, sell, trade, or in any way exploit our websites and mobile applications or any content on our websites and mobile applications, except as expressly authorised by us; or transmit or attempt to transmit any computer viruses, a contest entry amount (contest/prize amount) for which they would like to enter their team. Each team entered for a particular game with a particular contest entry amount (contest/prize amount) competes against the other teams submitted for that particular game with that particular entry amount. Once points have been determined, the money in the pool for that particular contest (after deduction of a Real11 fee) is distributed to the winning contest entrants as per the prize structure detailed in the rules and scoring section of that particular contest. Multi-person leagues will proceed if entries reach a certain percentage of the contest size, which will be declared for every contest. The total prize pool will adjust as per the number of actual entries in the contest. Once the contest starts, the revised prize allocation is available within the contest live view.

Rules and Scoring

The Contest(s) in addition to the Terms and Conditions, rules and regulations mentioned herein, be governed by (1) “Rules" available on the website (2) Other rules and regulations including rules and regulation in relation to any payments made to participate in the Contest(s), and all Participants agree to abide by the same.

Abandoned, Postponed & Cancelled Fixtures

Where any of the fixtures within a contest are cancelled, postponed or abandoned without an official result all contest entries are considered void and the entry amounts are returned to the members. There are no prize/winnings pay-outs for these voided contests.

Live & Final Scores

Live scoring for all Real11 contests entered are available in the "Live" section of Real11.com. Player scores are updated immediately with a final score update approximately 2 hours after the completion of a contest. Real11 uses third-party vendors for match schedule, in-play data and player/team profile. Any changes to the official player statistics or perceived errors after the point scores are made final, will not be taken into account and claim that a contest participant’s entry has been affected will not be considered.

Prize Allocation & Pay-outs

Real11 uses third-party vendors for the match data and statistics. Any changes to these statistics or perceived errors after the point scores are made final, will not be taken into account and claim that a contest participant’s entry has been affected will not be considered. Prizes are allocated as per the prize conditions set out in each contest. You can check pay-out breakup in each contest page. Multi-person leagues will proceed if entries reach a certain percentage of the contest size, declared beforehand. The total prize pool will adjust as per the number of actual entries in the contest. Once the contest starts, the revised prize allocation is available within the contest live view. One exception to this is large tournaments. Prize pool and contest are usually guaranteed for large tournaments regardless of how many members enter. Live scoring for all Real11 contests entered are available in the “Live” section of Real11.com. Player scores are updated immediately with a final score update approximately 2 hours after the completion of a contest. In the case of two teams within a contest having a tied score, final pay-outs are calculated upon contest settlement.

Re-Sizing Contests

Real11 reserves the right to re-size contests. For guaranteed contests, they will only be re-sized to allow for a larger prize pool with more participants. For non-guaranteed contests, they will only be re-sized to allow the contest to go ahead with 50% of the required entries in the contest. provisions of the Arbitration and Conciliation Act, 1996, as amended from time to time. The arbitration award will be final and binding on the Parties, and each Party will bear its costs of arbitration and equally share the fees of the arbitrator unless the arbitral tribunal decides otherwise. The arbitrator shall be entitled to pass interim orders and awards, including the orders for specific performance and such orders would be enforceable in competent courts. The arbitrator shall give a reasoned award. Nothing contained in these Terms and Conditions shall prevent Real11 from seeking and obtaining interim or permanent equitable or injunctive relief, or any other relief available to safeguard Real11’s interest before, during or following the filing of arbitration proceedings or pending the execution of a decision or award in connection with any arbitration proceedings from any court having jurisdiction to grant the same. The pursuit of equitable or injunctive relief shall not constitute a waiver on the part of Real11 to pursue any remedy for monetary damages through the arbitration described herein.

Law and Jurisdiction

These terms and the agreement of which they form part, are governed by the laws of the Republic of India. The courts of competent jurisdiction at Ghaziabad shall have exclusive jurisdiction. The place of arbitration shall be Ghaziabad, India.

Limitation of Liability

You agree that, to the maximum extent permitted by law, We are not liable to You or anyone else for any loss or damage (including, without limitation, any direct, indirect, special or consequential loss) arising as a result of a breach of these Terms, in tort (including negligence) or otherwise arising out of, or in connection, with the use of Our websites and mobile applications; any Content You upload or otherwise provide; the use by Us of information provided by You to Us through Our websites and mobile applications; being unable to access Our websites and mobile applications for whatever reason and however arising, including (without limitation) negligence; the failure of Our websites and mobile applications for whatever reason and however arising including (without limitation) negligence; the use of Your password by You or any third party to whom You have made the password available. We expressly limit, and You agree, Our liability for breach of a condition or warranty implied or a consumer guarantee imposed by any legislation to the supply of the services again or the payment of the cost of having the services supplied again (the choice of which is to be at Our sole discretion). You indemnify Us against any action, liability, claim, loss, damage, proceeding, expense (including legal costs) suffered or incurred by Us, arising from, or which is directly or indirectly, related to:

• your breach or non-observance of any of these Terms;
• any Content You upload or otherwise provide;
• any breach or inaccuracy in any representations or warranties made to Us;
• and/or any breach, or alleged breach, of intellectual or other proprietary rights or interests of third parties.