Frequently Asked Questions

Why has Real11 discontinued its fantasy sports services?

Real11 Fantasy Sports LLP has discontinued its fantasy sports contests and related money-based gaming services in accordance with the applicable legal and regulatory framework, including the Promotion and Regulation of Online Gaming Act, 2025 (PROGA).

Accordingly, fantasy sports contests involving money or monetary stakes are no longer being offered by Real11.

What is PROGA and how does it affect Real11?

PROGA refers to the Promotion and Regulation of Online Gaming Act, 2025. The Act provides the legal framework governing online gaming in India and contains provisions relating to online money gaming, including its offering, operation, facilitation, advertising and promotion. The Act was enacted on 22 August 2025 and came into force on 1 May 2026.

In accordance with the applicable legal framework, Real11 has discontinued its relevant fantasy sports contests and related money-based gaming services.

Can I still play fantasy sports on Real11?

No. Real11 is currently not offering or conducting fantasy sports contests involving money or monetary stakes.

Users should be cautious of any website, application or individual claiming that Real11 is currently offering such contests.

What happens to my Real11 account?

Your account will no longer be available for fantasy sports gameplay. However, if you need assistance regarding your previous account, transactions, withdrawals or other matters relating to your earlier use of Real11, you may contact the official Real11 support team.

I had money deposited in my Real11 account before PROGA came into effect. What should I do?

If you have a query regarding a deposit or balance from before the Promotion and Regulation of Online Gaming Act, 2025 (PROGA) came into effect, please contact Real11 through its official customer support channel.

Please provide your registered mobile number/email address and relevant transaction details so that your account and transaction can be verified and the appropriate assistance can be provided.

Can I still withdraw my previous balance?

For queries relating to withdrawals or balances from your previous use of Real11, please contact the official Real11 customer support team.

You may be required to provide relevant account and transaction details for verification. Any such request will be handled in accordance with applicable law and the company's applicable policies and procedures.

I found a website or app claiming to be Real11. Is it genuine?

Real11 does not authorise any third party to operate fantasy sports contests, collect payments or provide related money-based gaming services on its behalf.

If you come across a website, application, social media account or individual claiming to offer active Real11 fantasy sports services, please do not assume that it is genuine simply because it uses the Real11 name or branding.

Please verify any such claim through official Real11 communication channels before taking any action.

Someone is asking me for money or personal details in the name of Real11. What should I do?

Please exercise caution and do not make any payment or share sensitive information such as OTPs, passwords, bank details, card details or other financial information with anyone claiming to represent Real11 without verification.

Real11 does not authorise third parties to collect payments or solicit users for fantasy sports services on its behalf.

If you believe someone is misusing the Real11 name, please report the matter through the appropriate official Real11 support channel.

I have a customer-related query or grievance. Whom can I contact?

For assistance relating to your previous Real11 account, transactions, withdrawals, grievances or other customer-related matters, please contact the official Real11 customer support team through the designated support channel.

Please include your registered mobile number/email address and relevant details wherever applicable so that your request can be reviewed.

Will my personal and account information be retained?

Certain information relating to your account and previous transactions may be retained for as long as required or permitted under applicable law, including for legal, regulatory, tax, fraud-prevention, dispute-resolution and other legitimate purposes.

Information that is no longer required will be handled in accordance with Real11's applicable privacy policy and data-retention practices.