Privacy Policy: Real11

We at Real11 (“We”, “Our”, “Us”) respect the privacy of our users (“You”, “Your”, “User(s)”) and are committed to protecting it in all respects. This Privacy Policy outlines the manner in which We collect, use, store, disclose, and safeguard the information You provide while accessing or using Our platform (“Platform”) and the services, features, and contests offered therein (“Services”).

By accessing or using any part of the Platform, You agree to this Privacy Policy and consent to the collection, use, disclosure, and transfer of Your information as described herein. If You do not agree, You may choose not to use the Platform or certain features of the Services.

We reserve the right to amend this Privacy Policy from time to time, to comply with applicable laws or to reflect changes in Our business practices. We will notify you of material updates, and the latest version will always be available on this page.

Information We Collect

We collect information about You in the following ways:

• 1. Information You Provide
  During registration or while accessing Services, You may be required to provide details including but not limited to:
  • Username
  • Email address
  • Date of birth
  • State of residence
  • Government-issued identification (e.g., Aadhaar, Driving License, Voter ID)
  • Permanent Account Number (PAN)
• 2. To process payments, You may also provide financial information such as:
  • Cardholder name
  • Credit/debit card details (encrypted)
  • Banking details / wallet information
• 3. Information We Collect Automatically
  We may automatically collect information about Your usage of the Platform, including:
  • Device details (hardware, operating system, browser type)
  • Network and location data
  • IP address
  • Log data and activity patterns
  • Information on installed apps (with Your consent)

Purpose and Usage

We use Your information for purposes including, but not limited to:

• Facilitating participation in contests and providing Services
• Verifying User identity and ensuring compliance with applicable laws
• Improving, customising, and securing the Platform
• Sending communications about Services, offers, and updates
• Marketing and promotional purposes (directly or via affiliates/partners)
• Preventing fraud, illegal activities, and ensuring fair gameplay

Disclosure of Information

We may share Your information in the following circumstances:

• With affiliates, group entities, or third-party service providers for analytics, storage, marketing, and operational purposes (under strict confidentiality and security obligations)
• With regulators, law enforcement, or legal authorities as required under law or legal process
• In case of business transfer, merger, or acquisition, where User information may be part of the transferred assets
• With commercial partners for promotional activities, user engagement, and product improvements

Cookies and Tracking Technologies

We use cookies and similar tools to enhance User experience, assign unique User IDs, analyze behavior, and serve relevant advertisements. You may disable cookies in your browser, though some features of the Platform may not function properly as a result.

Security of Information

All information collected is stored in secure systems protected by firewalls and access controls. While we implement reasonable safeguards, no system is completely secure. Data transmission over the internet carries inherent risks, and we cannot guarantee absolute protection.

Advertising

We may present anonymised, aggregated data to advertisers to help them understand audience behavior. No personally identifiable information is shared without consent.

Retention of Data

We retain personal information only as long as necessary to:

• Fulfill the purposes described in this Privacy Policy
• Comply with applicable laws and regulations
• Defend or establish legal claims

User Rights: Account and Data Deletion

• You may request account deletion and removal of personal data via the “Help and Support” section.
• Upon deletion, You will lose access to the Platform and associated Services.
• Data may still exist in backup systems temporarily but will eventually be purged or anonymised.

Links to Third-Party Sites

The Platform may contain links to external websites governed by their own privacy policies. We are not responsible for the practices, content, or policies of such third parties.

Limitation of Liability

We do not warrant that the Platform, its servers, or communications sent by Us are virus-free. To the maximum extent permitted by law, We shall not be liable for damages exceeding INR 100, arising from use of the Platform.

Applicable Law and Jurisdiction

This Privacy Policy shall be governed by and construed in accordance with the laws of India. Any disputes shall be subject to the dispute resolution process set out in Our Terms of Use.

Updating Your Information

You may review, update, or correct Your personal information at any time by logging into Your account on the Platform.

Contact Us

For questions, complaints, or concerns regarding this Privacy Policy, You may reach out to Support@real11.com