Real11.com FAQs

frequently asked questions

What is Real11?

Real11 is the world’s #1 online fantasy sports game which offers fantasy cricket to an exponentially growing user base and allows the users to win real money with the help of their sports knowledge.

How do I sign up on Real11?

That’s easy! Open our app and click on Sign up now. In sign up page, you can enter the Invite code (if you’ve), enter your phone number, email ID, password and click on Register.

Congratulations, you’ve become a part of Real11 family. After you’re through with the registration, you can follow the ‘simple starter guide’, which will take you through the simple steps of creating your Fantasy Cricket Team for any league and then, join Contests to win Cash. You can also go through the ‘how to play’ page of Real11.

Why can’t I log in to my Real11 account?

Please check whether you've entered your registered email address or mobile number correctly and then, try logging in again. If you want to login with your registered email address and have forgotten your password, then click on 'Forgot Password', enter your registered email ID and we’ll send you a link to reset your password on it within a few minutes! If you’re trying to login with your registered phone number then you will get a 6-digit OTP, which you’ve to fill in and proceed.

If you've forgotten your registered email id or phone number, reach out to us at 'Contact us'. We are always happy to assist our valuable users.

How do I change my password?

When you are logged in, head to ‘My Profile’, select ‘Change Password’, type your old and new password & click on ‘Save Changes’.

How many accounts can I create on Real11 with the same Email ID?

You can create only one account with one Email ID on Real11. The creation of multiple accounts by a single user is strictly prohibited and it also violates our Fair Play policy.

Can I update/edit my user information?

• On the Real11 app, head to ‘My Profile’, scroll to the bottom of the page and tap on the ‘Full Profile’ button which is next to the Personal Details section.
• You can also edit your date of birth, address and state if your Real11 account is ‘Unverified’. Remember, the team name and the registered Email ID cannot be changed, once chosen.

I’m sure I've got the right Email ID and password but I still can't login.

That’s strange! If you are sure that you are a registered user on Real11 and entering the correct details but still unable to login, please drop us an email at 'Contact us'. Our Customer Care team will be more than happy to assist you.

I did not get any confirmation email after I signed up. What do I do?

(a)It could have been marked as 'Spam mail'. Please check your 'Spam mail' folder and mark the email from Real11 as ‘Not Spam’. Also, add support@real11.com to your contacts so that you receive our emails the next time.

(b)You may have entered a different Email ID than the one used by you during registration. For any assistance, please drop us an email at Contact us.

I don't know much about cricket. Can I still play?

Any person can play fantasy cricket. If you're not aware of rules of fantasy cricket, then just check these pages - how to play and fantasy points system. For taking part in fantasy cricket leagues, you just need to know about the rules, and then you can start your fantasy cricket journey with practice contests and later on, you can start with paid contests & win real money.

The platform of fantasy cricket accepts everyone and allows every individual to earn real cash through their skillset. So, even if you're not much aware of cricket, then also we welcome you and help you learn to climb the ladder of fantasy cricket on our platform.